Frequently Asked Questions
Your guide to premium wine, spirits, and gourmet food delivery.
How do you ensure the safety of fragile bottles during shipping?
We use custom-designed, eco-friendly protective packaging specifically engineered for glass bottles to ensure your order arrives in perfect condition.
Do I need to be present to sign for my alcohol delivery?
Yes. In accordance with legal requirements, an adult of legal drinking age (21+ in the US) must be present to provide a valid photo ID and sign for the delivery.
What is your return policy for food and beverage items?
Due to health and safety regulations, we cannot accept returns on perishable food or opened bottles. If a product is corked or damaged, please contact us within 14 days for a replacement or refund.
Do you offer climate-controlled shipping for fine wines?
Yes, we offer temperature-controlled shipping options during extreme summer or winter months to protect the integrity and flavor profile of high-end vintages.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our cellar, you will receive an email with a tracking number to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like Apple Pay, Google Pay, and PayPal.